Tag Archives: Insights

21Jan/20

Spending on customer experience increases as its impact is more widely recognized

30-second summary: A higher percentage of marketers than in previous years now understand the importance of customer experience (CX), according to the latest Gartner report on the topic. That importance is beingRead More…

10Dec/19

Marketers will majorly redefine personalization, influencer marketing and emotion-based strategies

30-second summary: Consumers increasingly place their trust in known entities — family, friends, institutions and familiar brands. This shift is undermining investments in influencer marketing. Marketers and advertisers are using artificial emotionalRead More…