Tag Archives: customer experience

09Jun/21

Product recommendations are not “one size fits all”

Product recommendations are not “one size fits all” – ClickZ Author Jeremy Chan Date published June 9, 2021 Categories 30-second summary: The reopening of stores does not indicate a negative trend forRead More…

12Feb/21

Elevating customer service in 2021

Elevating customer service in 2021 – ClickZ Author Steven Petruk Date published February 12, 2021 Categories 30-second summary: Consumers crave human connection in their service interactions. With social distancing still in effect,Read More…

31Dec/20

Steering retail into 2021 with digital at the wheel

Steering retail into 2021 with digital at the wheel – ClickZ Author Jim Yu Date published December 31, 2020 Categories 30-second summary: The shift to online shopping was already well underway pre-pandemic.Read More…

12Aug/20

Three strategies SMBs need to adopt now to thrive post-COVID

Three strategies SMBs need to adopt now to thrive post-COVID – ClickZ Author Josh Wetzel Date published August 12, 2020 Categories 30-second summary: Even when the economy slowly recovers post-COVID, shopper habitsRead More…

11Aug/20

Real-time customer engagement and omnichannel personalization deliver a superior CX

Real-time customer engagement and omnichannel personalization deliver a superior CX – ClickZ Author John Nash Date published August 11, 2020 Categories 30-second summary: Marketing is increasingly viewed as a mission-critical organization responsibleRead More…

30Jul/20

Making every interaction with customers matter

Making every interaction with customers matter – ClickZ Author Nate Skinner Date published July 30, 2020 Categories 30-second summary: Customer experience boils down to making every customer interaction matter, whether those interactionsRead More…