Tag Archives: customer experience

18Jan/21

The rise of CX-ops: Why your business strategy equation needs CX in 2021

January 18, 2021Online Marketing NewsContent & Experience, customer experience, customer journeys, cx, digital, Digital Marketing, Marketing, Strategies, StrategyContent Team

The rise of CX-ops: Why your business strategy equation needs CX in 2021 – ClickZ Author Dr. Gero Decker Date published January 18, 2021 Categories 30-second summary: In times of change, manyRead More…

31Dec/20

Steering retail into 2021 with digital at the wheel

December 31, 2020Online Marketing News2021, AI, AI in retail, consumer behavior, Consumer insights, customer experience, CXO (customer experience optimization), Digital Marketing, digital transformation, ecommerce, Martech, mcommerce, retail, search insights, Strategies, StrategyContent Team

Steering retail into 2021 with digital at the wheel – ClickZ Author Jim Yu Date published December 31, 2020 Categories 30-second summary: The shift to online shopping was already well underway pre-pandemic.Read More…

18Nov/20

Rethink experience curation not personalization

November 18, 2020Online Marketing NewsContent & Experience, customer experience, cx, Data-Driven Marketing, digital, Digital Marketing, Experience Curation, Marketing, personalization, Strategies, StrategyContent Team

Rethink experience curation not personalization – ClickZ To access the Tech Talks we ask that you register your details or login. There is no charge. Member benefits: Unlimited access to all TechRead More…

12Aug/20

Three strategies SMBs need to adopt now to thrive post-COVID

August 12, 2020Online Marketing NewsCOVID-19, customer experience, cx, digital, Digital Marketing, ecommerce, Industry Developments, Marketing, personalization, retail, small businesses, Strategies, StrategyContent Team

Three strategies SMBs need to adopt now to thrive post-COVID – ClickZ Author Josh Wetzel Date published August 12, 2020 Categories 30-second summary: Even when the economy slowly recovers post-COVID, shopper habitsRead More…

11Aug/20

Real-time customer engagement and omnichannel personalization deliver a superior CX

August 11, 2020Online Marketing Newscustomer engagement, customer experience, Customer journey, cx, Data, Data-Driven Marketing, digital, Digital Marketing, Marketing, omnichannel, personalization, StrategiesContent Team

Real-time customer engagement and omnichannel personalization deliver a superior CX – ClickZ Author John Nash Date published August 11, 2020 Categories 30-second summary: Marketing is increasingly viewed as a mission-critical organization responsibleRead More…

30Jul/20

Making every interaction with customers matter

July 30, 2020Online Marketing NewsAI, AI & Automation, B2C. B2B, customer experience, cx, digital, Digital Marketing, Emerging Technology, experience economy, Marketing, Strategies, TechnologyContent Team

Making every interaction with customers matter – ClickZ Author Nate Skinner Date published July 30, 2020 Categories 30-second summary: Customer experience boils down to making every customer interaction matter, whether those interactionsRead More…

03Jul/20

Cost of common digital CX frustrations, and how to prevent them

July 3, 2020Online Marketing Newscustomer experience, cx, Data-Driven Marketing, digital, Digital Marketing, Marketing, Strategies, StrategyContent Team

Cost of common digital CX frustrations, and how to prevent them – ClickZ Author Shane Phair Date published July 3, 2020 Categories 30-second summary: Digital CX has become a C-suite discussion andRead More…

08Apr/20

Five tenets for getting B2B CX right

April 8, 2020Online Marketing NewsB2B, B2B strategy, customer experience, cx, digital, Digital Marketing, Marketing, Strategies, TechnologyContent Team

Five tenets for getting B2B CX right – ClickZ Author Greg Harbinson Date published April 8, 2020 Categories Digital Marketing Strategies 30-second summary: You can’t deliver a solid CX that generates conversionsRead More…

11Mar/20

CX is still broken and how to fix it

March 11, 2020Online Marketing NewsAI, chatbots, customer experience, cx, digital, Digital Marketing, Marketing, Martech, Strategies, Strategy, TechnologyContent Team

30-second summary: Even though businesses have more technology, more data, more tools than ever, at the core, they still face many of the same CX challenges. If companies want to deliver exceptionalRead More…

21Jan/20

Spending on customer experience increases as its impact is more widely recognized

January 21, 2020Online Marketing NewsAnalytics, Analyzing Customer Data, customer experience, cx, digital, Gartner, Insights, investment, Marketing, report, research, study, Verifying Business ValueContent Team

30-second summary: A higher percentage of marketers than in previous years now understand the importance of customer experience (CX), according to the latest Gartner report on the topic. That importance is beingRead More…