Tag Archives: customer experiences

13Jan/21

Optimizing digital experiences will move beyond the marketing department in 2021

Optimizing digital experiences will move beyond the marketing department in 2021 – ClickZ Author Shane Phair Date published January 13, 2021 Categories 30-second summary: Digital experiences have to be as seamless asRead More…

03Mar/20

From omnichannel to optichannel, marketing’s return to rationality

30-second summary: An optichannel mindset takes stock of individual channel performance and then makes optimizations based on customer expectations, personal preferences, and the anticipated return on investment. Optichannel is marketing’s return toRead More…

10Jan/20

Retailers leverage customer data to drive personalized experiences

30-second summary: Slightly more retailers with centralized customer data are satisfied with their arrangement, compared to those with decentralized data, according to a new report from customer data platform (CDP) Arm TreasureRead More…