Tag Archives: brand

03Jul/19

Why brands are losing consumer trust and how technology can help re-earn it

Consumer trust can be the key to your brand’s success. It’s harder to convince people to trust your brand, especially when you’re not listening to your audience’s needs. Here’s how to build consumer trust. It’s not easy nowadays to earn consumers’ trust as a brand. Many mistakes and failed campaigns have created a level of […]

30Apr/19

Experiential marketing: What makes a brand experience stand out?

Brand experiences can make a powerful way to engage consumers. How can your brand make the most of it? Experiential marketing refers to the idea of using an actual experience to create a memorable link between the brand and the consumer. Brand experiences can make a campaign more engaging but they can also facilitate the […]

17Jun/16

Why are we so bad at social media customer service?

While social media marketing campaigns have always grabbed the lion’s share of the headlines, customer service is the area where the real battles for market dominance are being waged. Providing good customer service is not just about differentiation, it is business-critical. So… why is everyone so awful at it? There are a lot of reasons customer […]